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Frequently Asked Questions


Official Medicine is the world's largest and recognized distributor in the sphere of legal and FDA approved medications. We deliver all certified and innocent pharmaceuticals that have been of benefit to millions of people all the world around.

Our profound experience and knowledge of the products let us state that no unpleasant consequences will affect you, except for relieving your pain and changing you into a healthy and stress - resistant person. Our commitment to provide you with the best inspire us and gives assurance that you will get cured

Products and legality
Ordering, payments and order processing
Shipping
Q: Do you sell brand medicines or generic pills?
A: We sell generic products only.

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Q: What medications do you sell?
A: Please review the section entitled products in your browser, a full list of medications are available there, some medications are considered controlled substances, the law requires that before these medicines can be dispensed that you undergo a physical exam, this means we cannot sell them online. Such medicines include Valium, Lorazepam, Ativan, Diazepam, Clonazepam, Klonopin and others.

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Q: What does Generic stand for?
A: Generic means using a different name for the same ingredients. The contents of the pills are absolutely the same in our generic version and the branded analogue.

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Q: Why is your product so cheap?
A: There are a number of reasons for that. We do not spend anything on marketing, there are no taxes to be paid as the product come into the country unregistered, the manufacturer is located in an offshore zone and the production costs are way lower. No child labor is used.

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Q: Why does the name printed on the pill differ from the branded one?
A: The name you see printed on the pill in the active ingredient used here. The contents of the generic pills are absolutely the same as those of the branded versions. The difference is in the name only. The manufacturers of generic drugs cannot use the brand names on their pharmaceuticals as that would be the breach of copyright while using the well known ingredients is absolutely legal.

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Q: Why does the shape of the pill differ from that of the branded one?
A: The shapes differ for exactly the same reason as listed in the question above. The shape of the pill is the intellectual property of the manufacturer and reproducing it will qualify as the breach of copyright as well.

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Q: What is the difference between Soft and Regular tabs?
A: The difference lays in the speed of action (Soft tabs act faster than the Regular ones) and in the zone of absorption. Soft tabs dissolve under the tongue that allows you to take alcohol or eat fatty foods prior to the sexual intercourse, with regular tabs drinking is strongly not recommended.

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Q: What is the package like?
A: The pills come in one or more blister packs containing 10 pills each. All orders under 60 pills are shipped in one package. Large orders can be split in 2 packs and come in 2 separate envelopes. The second part of a large order is dispatched in 3 days after the initial one.

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Q: Will you be offering other products in the future?
A: If you need a product which is not mentioned at our site, you can let us know of the product you are interested in and we will try our best to add it to our list as soon as possible.

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Q: Are the products you offer FDA approved?
A: The products we sell are manufactured and shipped from India. All of them are approved by INDIAN FDA for export.

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Q: Where are your Physicians Licensed?
A: Our physicians are U.S licensed. We use only board certified physicians and U.S licensed pharmacies.

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Q: What happens when I submit my order?
A: Your order is dispatched through our order system to a licensed physician who will review the information you have submitted and approve or decline your request.

When your order is approved, the physician will then write your prescription and our ordering system will ensure that it is sent to the pharmacy where it will be filled and shipped.

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Q: Can I pay by other methods? Do you accept cheques, Paypal, cash?
A: Unfortunately we accept credit card payments only. This way we can process your order within a very short period of time. As soon as your payment is approved by our processing centre, your merchandise is ready to be packed and sent out.

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Q: What credit cards do you accept?
A: We accept Visa, MasterCard, AmEx, Diners and JCB cards.

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Q: When will my credit card be charged?
A: Your credit card will be charged as soon as your order is processed and accepted by our billing department.

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Q: What is your privacy policy?
A: We are fully dedicated to your privacy and security. Please refer to the current privacy policy in the terms & conditions section of our order page.

Rest assured that our online order system makes use of the latest Security encryption technology to ensure that your credit card information is submitted safely and with the highest level of protection. All of our computer systems undergo regular security checks to ensure that our ordering system is properly protected.

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Q: What is your cancellation policy?
A: You may cancel your order before the order has shipped or been approved by the doctor. If the order has already been shipped or approved we cannot cancel your order. Please refer to the current cancellation policy in the terms & conditions section of our order page for more information.

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Q: What is SSL Encryption and why is it required?
A: SSL Encryption or Https is a technique used to safeguard private information which is sent via Internet. To prove the site's legitimacy, the SSL encryption uses a PKI (Public Key Infrastructure) - public/private key, to encrypt IDs, documents, or messages to securely transmit the information in the World Wide Web. In order to show that our transmission is encrypted, most browsers will display a small icon that would look like a pad "lock" or a key and the URL begins with "https" instead of "http". SSL Encryption or https from a digital certification authority will helps the secure web site with confidential information on web.

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Q: Do you have any age restriction?
A: Unfortunately, we do not sell the goods to persons, who 18 years old and younger.

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Q: How do you ship orders?
A: We can offer 2 shipping methods at the moment:
  1. Trackable Courier Service: the packages sent by this postal service can by tracked by the tracking number supplied after the order is shipped. See Tracking Your Package for details.
  2. International Unregistered Airmail


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Q: Do you ship Internationally?
A: Yes, we ship Internationally at this time.

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Q: What if my order is delayed at customs?
A: In case your order is delayed at customs, they inform you of that. They ask the recipient to come and give them a permission to open the parcel. At this point it is examined and given to you. If you have any problems with getting your order, please let us know and we will try to resolve the problem.

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Q: What am I to do if the package is damaged when I receive it or if it is missing?
A: In this case you are to contact our support team and notify of the problem. We will either resend the package or refund your payment. See our our policies section.

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We accept the following payment methods:
visa mastercard  jcb  diners amex echeck